The Role Of Empathy In Successful Business

srishti khatri
December 8, 2023

In a world driven by numbers and analytics, it's easy to forget the importance of humane traits that cannot be quantified. Empathy is one such trait, and working conditions during the pandemic have been testimony to its necessity in the business world. It stems from a genuine need to be in another person's shoes and access their point of view.

Empathy fuels connection and spurs action.

It is the cornerstone of emotional intelligence, empowering successful negotiation, conflict resolution, and trust building in the corporate world.
You might have recognised the irony of being persuaded to put aside your interests to build upon the aim to create a better functional and more compassionate workplace. But because each person's and organisation's motive is different; it makes sense to explore various ways of adopting empathy.

Understanding Empathy at Work

The capacity to understand and identify with the feelings, experiences, or thoughts of another is known as empathy. High-empathy individuals are adept at seeing things from another person's point of view and responding compassionately.

Simply said, empathy in the workplace refers to the capacity of your employees to build genuine, empathic connections with one another that improve interactions and output. Since empathy and sympathy are sometimes misunderstood, it’s critical to understand the differences between the two.

Without genuinely comprehending what it's like to be in that other's shoes,
sympathy is often defined as feelings of pity for another person. On the other side, empathy is the aptitude or skill to put oneself in another person's shoes and experience their feelings, thoughts, or opinions. In the workplace, empathy frequently leads to greater productivity and support.

Four Ways to Display More Compassionate Leadership

Empathetic leadership can appear in a variety of ways. Leaders should adopt the four steps below to demonstrate more empathy at work.

  1. Be aware of other people's burnout symptoms.
    Workplace burnout is a serious issue these days and is more likely to occur during periods of high stress and pressure. Many people are under stress, working longer hours than ever, and finding it challenging to separate their personal and professional lives.
    Empathetic leaders are adept at spotting indicators of overwork in others before it escalates into a problem that leads to disengagement or turnover. This can mean taking a few extra minutes each week to check in with team members to see how they're handling the additional burden they're now dealing with and offering support as they recover from overwork.
  2. Genuinely care about other people's needs and aspirations
    Understanding each team member's particular requirements and aspirations and figuring out how to best match job assignments to support both performance and employee satisfaction are all parts of leading with empathy.
    When team members feel that their manager appreciates them in this way, they become more motivated and eager to go above and beyond.
  3. Show that you're willing to assist a worker with personal issues
    The lines separating business and personal life are blurring. Empathetic
    managers are aware that the members of their teams are complex people who must balance their personal and professional obligations. They understand that it is part of their responsibility to guide and assist those team members when they are in need.
    Maintaining open lines of communication and promoting transparency are effective ways to promote psychological safety and make team members more at ease.
  4. Be compassionate when others share their own losses
    Genuine relationships and friendships at work are essential, and managers can utilise empathetic leadership as a technique to build relationships with the people they have the honour of leading. Even while we cannot relate to the precise loss that a team member is experiencing, we can still show empathy and let them know they are supported because we have all experienced personal loss.

How Businesses Can Promote Empathy in the Office

The ability to show empathy comes naturally to some leaders more than others, giving them an advantage over their counterparts. However, most
leaders fall somewhere in the middle and have some or occasional empathy.

Thankfully, it's a variable trait. Leadership with empathy can be acquired. If given appropriate time and support, leaders can improve their empathy
abilities through coaching, training, or other development opportunities and initiatives.

  1. Discuss empathy in the workplace to emphasise its importance
    Make leaders aware of the value of empathy. Many managers believe that task-oriented abilities like planning and monitoring are more crucial in regulating the output of their team members. But according to a study conducted by Harvard researchers, empathy, understanding, and helping others grow are just as vital, if not more so, especially in today's industry.
  2. Teach students how to listen
    Managers must be good listeners, trained in active listening skills, who let others know they are being heard. They should express comprehension of worries and problems to comprehend others and sense their feelings.
    People feel valued, and on-team critical trust can increase when a manager listens well. Therefore, managers who want to demonstrate the highest levels of empathy at work should concentrate on listening to understand the meaning behind what people are saying by paying attention to nonverbal indicators.
  3. Promote sincere change of perspective
    Managers need to put themselves in their subordinates' shoes continuously. This includes supervisors taking into account their staff members' subjective viewpoints or personal experiences. Additionally, it can be used to resolve disputes or foster innovation. In particular, empathy is essential for successful corporate diversity programmes.
  4. Develop compassion
    Encourage managers who consider their actions' impact on consumers,
    employees, and communities. Go beyond the declaration of the usual value and give them time to think and respond with compassion. Remember that staff are concerned about social responsibility, and your company should be too.
  5. Help international managers
    For people working in multinational or cross-cultural organisations, the
    capacity to be compassionate leaders with the power for cross-cultural
    collaboration is highly crucial. It takes cultural intelligence and the ability to comprehend individuals with vastly different ideas and experiences to lead a multicultural team.
    They can effectively create and sustain relationships, which is a crucial
    component of leading organisations everywhere in the globe; empathetic leaders are assets to their organisations.


Although each of these commercial advantages sounds wonderful, none of
them is likely to cause any corporation to become sympathetic.

It takes persistence and passion to increase empathy, persistence to stick with it, and desire to become the best leader for your team.

The first step in genuinely affecting change is to want to comprehend others'
perspectives. Empathy can be developed in its sphere of influence when the attention is put on wishing to understand the coworkers. The team, brand, and the rest of the world could all be significantly impacted by this.

did you find this insightful?

let’s come together and build the product you are proud of!

30 mins with professional

get a free 30-mins consultation on pressing brand, retention or UX issues.
schedule a call

start a project

let’s build the product together your
customer deserves!
start your project